Following is a link to a survey I have created for people who are now or have been (recently enough to remember), front-line customer servers. Or if you know someonw who is or has been, you might want to refer them here.
It seeks to give you an opportunity to reflect and comment re. what stands out for you about this experience. People report that just the process of responding to this survey can be very valuable. It also can give me data to bring back to this blog – and to try to find ways to improve how servers are treated/managed/incented, etc.
The survey is located online at my Authentic Customer Service home page - a more structured web site dealing with these same issues. The survey can be found at:
http://www.home.earthlink.net/~authenticcustomerservice/id16.html
Have fun...
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1 comment:
Great article Very informative and useful articles. This is a nice post in an interesting line of content.Thanks for sharing this article, great way of bring this topic to discussion.
Customer Service Survey
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