Attitude

Chris at the CVS drugstore was from the start very engaging, but really lit up when i gave him my business card with this blog on it, asked him about his job and asked permission to take a photo.

"Sometimes I don't really look forward to coming in for 12-hour shifts like today. But attitude makes all the difference in the world: if i'm determined to make it a good day, it is one."

While i do agree with the whole FISH customer service tenet of "Choose your attitude", i also think it's over-rated. it puts, for me, too much responsibility on the server and leaves out all the systemic factors that influence a worker's ability to "choose a positive attitude".

But Chris was a gas - and a showman.