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Authentic Customer Service is not just about "making the customer's day" - it's at least as much about finding ways, as a server, to make your own day. How do you tap your own style, your own unique voice as a server (and how does management support and help you do this), so that work becomes "more authentic, more human, more fun". Reach info and more for Majo John Madden, Ph.D., at the Authentic Customer Service web site link.
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